MS-102 Microsoft 365 Administrator Free Practice Questions and Answers

A company adds a custom domain to its Microsoft 365 tenant. Which step verifies that the organization controls the domain?

• A. Add the domain’s TXT verification record to its public DNS zone
• B. Create a mailbox with the domain name
• C. Add the domain to a local computer’s hosts file
• D. Assign a license to the global administrator

An administrator needs to ensure that employees use their organizational account to sign in to Microsoft 365 services. Which identity component should be managed?

• A. Microsoft Entra ID user accounts and authentication settings
• B. The browser’s saved password list
• C. A shared local administrator account
• D. The public DNS registrar’s contact list

A help desk employee must reset user passwords but should not manage billing or security policies. What is the best approach?

• A. Assign the least-privileged built-in role that includes password reset tasks
• B. Make the employee a Global Administrator
• C. Share the tenant’s emergency administrator credentials
• D. Give the employee access to the billing account only

Users report that a cloud service is unavailable. Where should an administrator first check for a tenant-wide service incident?

• A. Service health in the Microsoft 365 admin center
• B. The organization’s SharePoint recycle bin
• C. Each user’s Outlook rules
• D. The domain registrar’s billing page

A user can sign in to Microsoft 365 but cannot use a licensed service included in the organization’s plan. What should the administrator check first?

• A. Whether an appropriate product license and required service plan are assigned to the user
• B. Whether the user has administrator rights on their laptop
• C. Whether the user’s browser history is enabled
• D. Whether the tenant’s public website is online