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MS-721 Collaboration Communications Systems Engineer

in Microsoft

Microsoft MS-721 Actual Exam Questions

Last updated on Oct 31, 2026.

311 Questions & Answers

Practice MS-721 questions and answers on Teams Phone, call routing, emergency calling and communications quality. Select Reveal Solution after choosing your answer.

Question #6 Topic: Exam A

An organization needs to connect its PSTN provider to Microsoft Teams using a certified SBC. Which deployment model is appropriate?

  • A. Direct Routing
  • B. Calling plan only
  • C. Operator Connect only
  • D. Teams Rooms
Reveal Solution
Correct Answer: A
Direct Routing supports connecting a certified session border controller to Teams Phone.
Question #7 Topic: Exam A

Users in one office must receive local emergency routing based on their network subnet. What should the administrator configure?

  • A. Network topology and emergency locations
  • B. Meeting templates
  • C. Teams app setup policy
  • D. Sensitivity label
Reveal Solution
Correct Answer: A
Network topology information can map subnets and network sites to emergency locations for dynamic emergency calling.
Question #8 Topic: Exam A

A call queue should ring available agents in sequence instead of all at once. Which setting should be selected?

  • A. Serial routing
  • B. Attendant routing
  • C. Conference mode
  • D. Shared line appearance
Reveal Solution
Correct Answer: A
Serial routing presents calls to agents one after another according to the configured order.
Question #9 Topic: Exam A

An administrator wants to review Teams voice quality problems by user and call. Which dashboard should be used?

  • A. Call Quality Dashboard
  • B. Microsoft Purview eDiscovery
  • C. Azure Advisor
  • D. SharePoint usage report
Reveal Solution
Correct Answer: A
Call Quality Dashboard helps analyze call and meeting quality trends and user experience.
Question #10 Topic: Exam A

A Teams Phone user needs to park a call and retrieve it from another device. Which feature should be enabled?

  • A. Call park
  • B. Call delegation
  • C. Busy on busy
  • D. Anonymous join
Reveal Solution
Correct Answer: A
Call park allows a call to be placed on hold and retrieved using a generated code from another supported endpoint.
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