A softphone is an application that lets you make and receive calls using a computer, tablet, or smartphone. It connects to a VoIP or unified communications service and uses the device’s microphone, speakers, or headset.
Benefits of Softphones
- Flexible calling from remote or hybrid work locations.
- Lower hardware requirements than a dedicated desk phone.
- Features such as presence, chat, voicemail, call transfer, and conferencing.
- Easy integration with contacts and business collaboration tools.
Setup and Security
Use a reliable internet connection, a quality headset, and the correct account settings from your service provider. Protect the account with strong authentication and keep the application updated.
For the underlying technology, read our VoIP guide.