Category - VOIP

What is Softphone?

A softphone is a phone that allows you to talk using VoIP without necessarily having a physical phone set.

A softphone is a software application that permits you to make IP-based telephone calls from an Internet-connected computer. It doesn’t require any dedicated hardware, such as a phone or cable wire, but typically is used with a headset or a USB-connected phone. Using a softphone requires having a computer with a soundcard, an Internet connection and a subscription with a softphone service provider.
it is a piece of software, or part of a VoIP software, that acts as an interface allowing you to dial numbers and carry out other phone functions using a screen (that of your computer or PDA) and your mouse, keyboard or keypad.

Commonly, the interface resembles a phone with buttons representing the keys, which you press using the mouse to dial. An example is the Skype softphone.

For speaking and listening, a headset and microphone suffice. You can also use an IP phone or handset, if you have one.

 Basic Softphone Features

  • The simplest softphones feature a dialing pad, a display field, an accept-call button, and end-call button. Some basic softphones also offer speed dialing and an integrated address book.

Advanced Softphone Features

  • Advanced softphone features include caller ID, three-way conferencing calls, anonymous call blocking, 411 directory assistance, area code selection, voice mail, callback, do not disturb and silent monitoring. It’s like using an analog phone receiver with an answering machine. Similar to conventional phones, you must pay an extra subscription fee to use many of these functions

 

High-end Softphone Features

  • The best softphones can work alongside a webcam so that you can engage in a video chat with another softphone user. There’s also a voice-mail extension so callers can leave a message for a particular employee or extension. In addition, an auto attendant feature plays music for customers who are put on hold. And with the Find Me, Follow Me (FMFM) softphone feature, employees can move to different stations and still receive calls.

Landline-Capable Softphones

  • Some softphones can dial landline telephones by using an advanced form of the Voice over Internet Protocol (VoIP). Using a softphone such as Skype, for instance, you can call someone from another state or country. Such calls still carry a premium, but the premiums are generally cheaper than the prices associated with conventional overseas phone calls.

Other Features

  • Softphones come in many sizes and shapes and serve a variety of functions. They aren’t restricted to desktop computers anymore. Softphones can be used on laptops and even 3G- and 4G-connected cellphones. There is a softphone for everything, regardless of whether you want to just make simple PC-to-PC phone calls, start a conference call or even make a PC-to-landline phone call.

Ref: http://www.ehow.com/info_8340318_softphone-features.html

VOIP

VOIP has evolved greatly in the recent years and it has advanced the internet based telephony system.  It assures revenue saving for the organizations that require internet telephony solutions. VOIP stands for voice over IP and it is used for making the phone calls over the internet.  It converts the voice signals into the digital packets.  VOIP technology supports the two way conversation by using the voice over internet protocol. Many businesses around the world have been implementing VOIP solutions due to its great features and low price.

VOIP

This technology provides the scalable, mobile, reliable and secure voice communication solutions to the small, medium and large enterprises around the world.┬á The calls over the internet can be made by using the services of the VOIP provider, computerÔÇÖs audio system and headphone. The other methods of placing the calls are by using the VOIP telephone and by using the normal telephone with the VOIP adapter. The users can make the calls in very easy way.┬á This technology offers great saving over the conventional phone calls. Due to the recent advantages of the voice over IP technology like low cost and increased reliability has made it the best voice solution over the internet.

VOIP Diagram

Businesses and call centers around the world require more bandwidth, scalability and secure infrastructure for the implementation of the VOIP solutions.  Some broadband service providers have less bandwidth than required. Before getting the VOIP services from VoIP pbx providers , check its features and make sure whether they suite your business requirements or not. Sometimes due to the low bandwidth, network latency, packet loss and jitter the users get the unsatisfactory voice quality.

VOIP Features

Voice over IP technology provides the following features for the businesses.

Voice Over IP

  • Voice Mail
  • Call Waiting
  • 3 Way calling
  • Caller ID with name
  • Enhanced voice mail
  • Anonymous call blocking
  • Speed dialing
  • Call transfer
  • Phone to phone option
  • Repeat dial
  • Call logs
  • Conference calling
  • Customized ringing tones
  • SMS delivery solutions
  • Call back facility
  • Secure calls by using the standardized protocols.

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